CNC Field Service Engineer Position
The Senior Service Engineer position at Magnum Precision Machines requires the right person to provide installation, maintenance, repairs and technical support to a number of customers’ both via phone and on-site at their facilities in the Southwest United States.
Technical support would include technical problem solving over the phone and via email, as well as answering basic operation questions and setup questions on a variety of machines and equipment. Must be able to addressing customer complaints and concerns with the goal of ensuring a positive customer experience and problem resolution.
- High School diploma required
- Vocational Certification or Technical degree preferred
- 4-10 years experience in the Machine Tool Field
- Good understanding of electrical, mechanical, hydraulic and, pneumatic principles
- Computer Skills
- MS Office tools
Specific Technical Knowlege:
Knowledge of machine design and operation, mechanical/electrical repair practices, as well as knowledge of fabrication and grinding processes is a plus.
Troubleshooting and problem-solving skills on machine and machine controls, CNC as well as PLC.
Ability to read parts manuals, electrical and mechanical schematics, assembly instructions and troubleshooting guides for a variety of manufactures.
Familiarity with operating and setting up CNC equipment, Including Mazak, Hydmech, Baykal, Waterjet and other manufactures machines.
Ability to navigate and operate Mitsubishi, Fanuc and Mazak controls.
Primary service area will be the Phoenix, Arizona; but at times will require travel throughout our customer area with some overnight travel required.
Offer diagnostic support, installation, and repair, by performing customer service visits as required on a variety of machines.
Identify and resolve customer problems and issues through remote means, via video conference, email etc.
Installation, trouble shooting and repair of mechanical, electrical, hydraulic and pneumatic systems of fabrication and chip cutting machine tool product lines.
Demonstrate and instruct techniques, methods and procedures for a variety of machine tool equipment and related attachments and accessories to both customers and other service engineers.
Provide written documentation of installation, maintenance, modifications, repairs and training provided to our customers. As well the ability to create procedures to allow the customer and other engineers to preform repairs and setup of a variety of machines is a plus in this role.
Communicate service activities with our customers, manufacturers, and office until all service or quality issues are resolved at the customer’s site.
Support other field service staff by freely sharing knowledge and information and coordinate activities with our Sales Department as needed.
Additional Job Benefits and Requirements:
Magnum Precision Machines supplies a company vehicle, and computer, as well as many basic tools and gauge equipment required to complete service tasks. Training is provided as allowed for by our manufactures and we will support the growth of your knowledge whenever possible.
A good driving record is required for this position and you must be able to pass background check as required to support DOE, DOD and ITAR customers.
We offer a competitive salary and benefit package including health insurance, dental, optical, IRA, paid vacation, paid holidays and short-term disability.
Magnum Precision Machines is an Equal Opportunity Employer, Veteran/Disability